Terms & Policies

Terms and Conditions

1. Introduction

Welcome to Blackbird Bikes. By accessing and using our website and services, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

2. Products and Services

We sell bikes, bike parts, bike accessories, baterries and e-bikes ("Products"). All descriptions and images of products are as accurate as possible; however, due to variations in monitors and other factors, the actual product may slightly differ from what is shown on our website.

3. Ordering

  • By placing an order, you confirm that all information provided is accurate.
  • Orders are subject to availability, and we reserve the right to cancel any order due to stock shortages, errors in pricing, or other reasons.
  • Once you place an order, we will send a confirmation email.

4. Pricing and Payment

  • All prices are displayed in AUD and include applicable taxes.
  • We accept payments via credit card, debit card, and other specified methods on the website.
  • We may change our prices at any time without prior notice but will honor the price at the time of your order.

5. Shipping and Delivery

  • We offer shipping to Australia, and the shipping time may vary depending on your location and the type of delivery selected.
  • We are not responsible for delays caused by third-party delivery services.
  • Shipping fees are calculated at checkout.

6. Returns and Refunds

  • If you are not satisfied with your purchase, you may return it within 30 days from receipt, provided the item is unused and in its original packaging.
  • Refunds will be issued to the original payment method.
  • Certain items (e.g., custom-built bikes, opened accessories) may not be eligible for returns.

7. Warranty

  • All our products come with a standard warranty as outlined in the product description.
  • The warranty does not cover damages caused by misuse or unauthorized modifications.
  • Please refer to the specific warranty terms on the product page or the user manual.

8. Limitation of Liability

  • Blackbird Bikes is not liable for any indirect or consequential loss arising from the use of our products.
  • Our liability is limited to the purchase price of the product you purchased.

9. Intellectual Property

All content, trademarks, logos, and other intellectual property on our website are owned by Blackbird Bikes or its licensors and are protected by copyright law.

10. Changes to Terms

We reserve the right to update or modify these terms at any time. Any changes will be posted on this page.

Privacy Policy

1. Introduction

At Blackbird Bikes, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Your name, email address, phone number, shipping address, and payment details.
  • Usage Data: Information about how you interact with our website, including pages viewed, time spent, and referral sources.

3. How We Use Your Information

We use your information for the following purposes:

  • To process orders and deliver products.
  • To improve our website and services.
  • To send promotional offers and updates (only if you opt-in).

4. Cookies

We use cookies to improve your browsing experience. Cookies are small files stored on your device that allow us to remember your preferences and improve site functionality.

5. Data Protection

We implement security measures to protect your personal data from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do not share your personal data with third parties except:

  • To fulfill orders (e.g., shipping companies).
  • To comply with legal obligations or protect our rights.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent to receive marketing communications at any time.
  • Request a copy of the personal data we hold about you.

8. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, after which it will be securely deleted.

9. Changes to Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page, and the effective date will be updated accordingly.